Identity Theft Protection

If you believe that your personal information may have been compromised, it is important to act quickly in order to protect your credit rating and reduce your risk of loss.

Lost or Stolen Debit/ATM Card

Notify Lee Bank immediately by calling (413) 243-0117 or toll-free at (800) 843-4100, or by visiting your local branch to report the loss or theft of your Debit MasterCard® or ATM card.

Lee Bank will issue you a new card. You must notify all merchants with whom you have set up automatic bill payments of the lost/stolen card. In addition, you will need to reestablish automatic bill payments with the participating merchants using your new card.

Your liability under federal law for unauthorized use of your Debit or ATM Card depends on how quickly you report the loss. If you report a Debit or ATM Card missing before it is used without your permission, MasterCard cannot hold you responsible for unauthorized transactions. If unauthorized use occurs before you report it, your liability under federal law depends on how quickly you report the loss.

If unauthorized transactions appear on your bank statement, report them to Lee Bank as quickly as possible.

Identity Theft

If you suspect that you may be a victim of identity theft:

  • File a police report with your local police department.
  • Call the Federal Trade Commission (FTC) Identity Theft Hotline at (877) ID-THEFT or visit ftc.gov.
  • Call Experian, the consumer reporting agency used by Lee Bank at (888) EXPERIAN or (888) 397-3742 and place an initial fraud alert on your credit reports. This alert will stop someone from opening new credit accounts in your name. Experian will automatically contact other nationwide consumer reporting companies.
  • Notify Lee Bank by calling (413) 243-0117 or toll-free (800) 843-4100 or by visiting your local branch.
  • Depending on the type of fraud that has been committed, additional steps may need to be taken.

Check Fraud         

Notify Lee Bank immediately by calling (413) 243-0117 or toll-free (800) 843-4100 or by visiting your local branch if:

  • Your checks are lost or stolen.
  • You do not receive your Lee Bank statement. You see transactions on your bank statement or Online Banking account history that you did not authorize.

How to Prevent Identity Fraud 

  • Protect your Social Security Number.
  • Do not carry your Social Security Card with you.
  • Shred anything containing your Social Security Number, account numbers, or any other important numbers (statements, checks, credit card applications, financial documents, etc.).
  • Review monthly statements promptly and monitor accounts regularly.
  • Save receipts and compare with statement activity.
  • Make sure your driver's license number is not your Social Security Number.
  • Check credit report annually (free).
  • Never share passwords; do not keep them in your wallet, purse, desk, etc.
  • Change passwords frequently; use unique passwords.
  • Guard your mail from theft: promptly remove mail from the mailbox; use a secured box for outgoing mail.
  • Sign debit and credit cards immediately after they arrive.
  • Have Direct Deposit.
  • Keep web browser patches up to date.
  • Use anti-virus software.
  • Use spyware prevention and detection software.
  • If you are in doubt as to whether or not an email is legitimate, do not respond to it.
  • If questionable email offers a link, do not click on the link, even if it looks genuine.
  • Do not respond to email solicitations asking for personal or sensitive information. 

Important Contact Information

  • Lee Bank - (413) 243-0117 or (800) 843-4100 or contact us online.
  • Federal Trade Commission (FTC) - (877) FTC-HELP or (877) 382-4357; TTY (866) 653-4261 or visit ftc.gov.
  • Federal Trade Commission (FTC) Identity Theft Hotline - (877) ID-THEFT or visit ftc.gov.
  • Social Security Administration's Fraud Hotline - (800) 269-0271 or visit oig.ssa.gov.
  • Credit Reporting Bureau/Fraud Department -Experian - (888) EXPERIAN or (888) 397-3742